Shipping Policy

Thank you for shopping with us. We are committed to providing reliable shipping services and keeping you informed throughout the delivery process.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are as follows:

• France: 5–10 business days

• Germany: 5–10 business days

• Italy: 6–12 business days

• Spain: 6–12 business days

• United Kingdom: 2–5 business days

• Other European Countries: 6–12 business days

• United States & Canada: 2–5 business days

• Australia & New Zealand: 7–15 business days

• Rest of the World: 7–20 business days

Please note that these are estimated delivery times only and may vary depending on customs clearance, local courier services, weather conditions, or other unforeseen circumstances.

Shipping Cost

• Free Standard Shipping is available on eligible orders.

• Shipping fees (if applicable) will be displayed at checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–72 hours to become active after shipment.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Delivery Issues

Please ensure that your shipping address is accurate and complete before placing your order.

We are not responsible for delays or failed deliveries caused by:

• Incorrect or incomplete shipping addresses

• Refused deliveries

• Unclaimed packages

• Customs inspections or clearance delays

• Natural disasters or events beyond our control

If a package is returned due to an incorrect address or failure to collect it, additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

To help us investigate, please include:

• Your order number

• Photos of any damaged items or packaging (if applicable)

• A brief description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

Multiple Items

Orders containing multiple products may be shipped separately depending on warehouse availability.

You will receive tracking information for each shipment.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to factors beyond our control.

We appreciate your patience and understanding if unexpected shipping delays arise.

Contact Us

If you have any questions regarding shipping, please contact our customer support team through our Contact Us page or by email.

We are always happy to assist you.